Saudi ice producer orders 195 ESK-300G ice storage freezers (Cold Wall, Embraco R290) after April 2026 factory audit, shipped July. Custom shelves for ice cups. 915x765x2065mm, 100-bag capacity. CE/CB/ISO9001, 5,000 units/month, 100% export. Stable -15°C, glass door display. Client satisfied, repeat likely.
Case Details
Project Snapshot
| Item |
Details |
| Country |
Saudi Arabia |
| Model |
ESK-300G |
| Dimensions |
915 × 765 × 2065 mm |
| Capacity |
100 bags of ice |
| Order Qty |
195 units (5 containers) |
| Cooling System |
Cold Wall |
| Compressor |
Embraco with R290 refrigerant |
| Customisation |
2 shelves per unit for ice cup storage |
In April 2026, a major ice factory client from Saudi Arabia visited our factory for an on‑site inspection, thoroughly reviewing our production qualifications, assembly lines, and quality control systems. Immediately after passing the audit, the client placed an initial order for 195 units of ice storage freezers (totaling 5 containers). Following over three months of disciplined production and stringent quality checks, the order was successfully completed and shipped by the end of July 2026. This marks another significant partnership for us in the Saudi market, where we have been serving clients for many years.
Who Is the Client, and What Are Their End‑Use Scenarios?The client is a well‑established ice production company in Saudi Arabia, supplying a wide range of retail outlets including supermarket chains, convenience stores, grocery shops, gas stations, and wet markets. What they needed were ice bagged storage freezers – units specifically designed to hold already‑produced ice cubes, keeping them solid, unmelted, and unclumped at the point of sale. This places high demands on insulation performance, temperature uniformity, and visual display – because these ice freezers, placed in supermarkets and convenience stores, need both “curb appeal” to attract shoppers and reliable operation under scorching ambient conditions, while consistently maintaining an internal temperature of around ‑15°C to preserve ice quality.
Why Did the Client Choose Us?Our factory strength stood up to close scrutiny: The client flew to China specifically for a full‑day tour of our workshops, automated equipment, quality inspection procedures, and laboratory facilities. Every step – from compressor assembly and cold‑wall system brazing, to insulation foaming and final product random inspections – is backed by traceable records. The client remarked on‑site: “Your production management is even more disciplined than we expected.”
We already have extensive experience in Saudi Arabia: This was not our first engagement with the Saudi market. We have long‑standing relationships with multiple Saudi ice producers and retail chains who regularly place repeat orders. This new client came to us through industry referrals and word‑of‑mouth.
Our product solution precisely matched their needs – with full customisation flexibility: Since the client’s end‑use is mainly indoor supermarkets and convenience stores, we recommended glass‑door ice storage freezers (as opposed to solid‑door models for outdoor use). Our customisation options allow clients to tailor the unit to their exact requirements:
Cooling system: Choose between Cold Wall or Fan Cooling, depending on ice type and display preferences;
Door type: Glass doors (for indoor display) or solid doors (for outdoor durability), with the option of a slanted solid door to suit different placement habits
Capacity and shelving: Various volume sizes are available, and the number and position of shelves can be adjusted to fit different retail display and storage needs.
For this particular order, the client chose the combination of Embraco compressor + R290 eco‑friendly refrigerant + Cold Wall cooling system + double‑glazed glass doors – delivering powerful cooling, energy efficiency, and low noise, while ensuring stable ‑15°C internal temperature, long ice retention, and an attractive product display that encourages impulse purchases.
What Did the Client Say After Delivery?
 |
Once the order was delivered, we received immediate feedback from the client:
“Great quality” – the build quality is solid;
“The model with sticker very beautiful” – the customised logo stickers exceeded their expectations;
“Very satisfied with the product” – overall, they are extremely pleased;
The client also mentioned: “Yes we may consider larger models but this one is great for now.” – a clear indication of potential for larger future orders. |
This partnership did not happen by chance. We fully understand that ice storage freezers are critical assets for our clients’ operations – any failure in insulation means melted ice, direct financial loss, and customer complaints. That is why we consistently adhere to the highest standards:
Massive production capacity: With a monthly output of 5,000 units, we can respond swiftly to bulk and urgent orders – from factory audit to shipment, we delivered 195 units in just over three months;
100% export‑oriented: Our products are exclusively sold overseas, giving us deep familiarity with international quality standards and certification requirements, and a proven track record of smooth customs clearance;
International certifications: We hold CE, CB, and ISO9001 certifications, validating our quality management systems and facilitating hassle‑free exports;
In‑house laboratory and end‑to‑end testing: We operate a dedicated refrigeration performance lab equipped with comprehensive testing instruments . Every unit undergoes leak testing, cooling performance validation, and electrical safety checks, plus extended run‑tests under simulated high‑temperature conditions to ensure reliable performance in Saudi’s hot climate, consistently holding ‑15°C;
High‑level customisation capabilities: From cooling system and door type to capacity size and branded stickers, we can tailor each unit to the client’s specific needs – truly offering a “one‑store, one‑solution” approach;
After‑sales support: We provide reliable spare parts supply and technical guidance to ensure our overseas clients enjoy peace of mind.
Ongoing Follow‑Up and Commitment to ServiceWe stay in close contact with the client, monitoring field performance and collecting feedback. Given their high satisfaction, we are confident they will re‑order – likely for larger models – and we are ready to support their growth.
Final ThoughtsFrom the April factory visit to the July delivery, the successful completion of this 195‑unit order is not only a testament to the client’s trust in our factory strength and product solutions, but also further confirmation of our service capabilities in the Saudi market. Going forward, we will continue to combine solid manufacturing expertise with customer‑centric customisation, helping more ice producers and retail partners grow their businesses.
If you also have requirements for ice storage freezers, refrigerated display cabinets, or other commercial cooling equipment, please feel free to contact our sales team for a tailored solution.
